Shipping 🚚
US 🇺🇸
US orders are shipped for free by USPS. Once shipped, delivery typically takes 2-4 days.
Please note that USPS does not guarantee delivery times (although shipments are generally on time). For guaranteed delivery FedEx 2day shipping is also available.
Rest of World 🌍 🌏 🌎
Spend over $150 to receive free shipping. In most cases, shipping will be a flat rate of $15.
Orders are shipped by USPS or Aramex. Once shipped, delivery typically takes 1-2 weeks.
For a quicker delivery time, FedEx International priority is also available. Delivery typically takes 4-5 business days.
All orders ship from our New York workshop 🗽
Orders from Monday-Friday will be sent on the same or next business day. Weekend orders will be dispatched on the following Monday. We will try our hardest to ship your order as fast as we can, you'll be notified in the case of any delay.
When we receive your order we'll send you a confirmation email of your purchase. We will also send you your tracking number once the item has been sent.
PLEASE NOTE
Every country has different customs laws and your product may incur other charges while in transit. Cozy Cocoon is not responsible for these charges. But we will do our best to send it to you the fastest and safest way we can.
Returns & Exchanges
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
- Items may be returned for a refund, exchange or store credit
- Items must be returned within 14 days from the delivery date
- Items must be unwashed and unused in any way in order to be accepted for exchange or credit
- Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacements in the US at no additional charge.
Quality Promise
If there is a problem with a product or an error on your order, e-mail hello@cozycocoon.com and we will assist you.
To Complete a Return or Exchange
If you need an exchange, send us an email at hello@cozycocoon.com to arrange the exchange items.
To return or exchange items- send to:
Cozy Cocoon
PO BOX 453
Milford, MI 48381 United States
Refunds
Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.
